Bombay is a curated collection of online and physical entertainment brands and upscale hospitality venues that are meticulously designed to elevate every aspect of the guest experience without a break in style, service and satisfaction. With an exclusive invite-only Bombay members' Club, a soon-to-be-opened The Burman boutique Hotel, a selection of restaurants, bars, a spa and a bakery, all in the heart of Tallinn, Bombay is dedicated to transforming the landscape of luxury VIP experiences.

Join our team at The Burman, where our diverse collection of restaurants and a bakery offer unique culinary experiences. At Écrin, guests enjoy contemporary cuisine with exquisite caviar offerings, while Shang Shi artfully redefines traditional Cantonese flavors under the guidance of a Michelin-starred chef. Koyo presents unforgettable Omakase dining experiences that reflect the changing seasons, and Maison Francois, located in Tallinn's historic Old Town, embodies Belgian-French baking traditions. Learn more and meet the Director of Food & Beverages at Bombay Club and The Burman Hotel, Bart Dufour.

Purpose of the role:

We are seeking a charismatic and organized Restaurant Hostess to join our team at our esteemed high-end restaurant Écrin. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and memorable dining experience. Your exceptional customer service skills, positive attitude, and organizational overview will contribute to the smooth operation of our establishment and the satisfaction of our clientele.

Estimated start date: January/February 2025

Your responsibilities will be:

• Warmly greeting guests upon arrival, exuding hospitality and professionalism, and providing assistance as needed.

• Managing guest reservations and seating arrangements efficiently, utilizing reservation systems and floor plans to optimize table turnover and guest flow.
• Maintaining a neat and tidy reception area, including ensuring cleanliness and organization of hostess stands, waiting areas, and coat check stations.
• Answering telephone calls promptly and courteously, providing accurate information regarding reservations, menu offerings, and restaurant policies.
• Effectively communicating with guests regarding wait times, special requests, and seating preferences, demonstrating empathy and attentiveness to their needs.
• Collaborating closely with servers, bartenders, and management to coordinate seating assignments and maintaining accurate records of table availability.
• Monitoring dining room occupancy and anticipating upcoming reservations, proactively adjusting seating arrangements to accommodate varying party sizes and preferences.
• Assisting with guest inquiries and resolving any concerns or complaints promptly and professionally, escalating issues to management when necessary.
• Upholding the restaurant's standards of excellence by adhering to grooming guidelines, dress code requirements, and service protocols.
• Staying informed about menu offerings, daily specials, and promotional events, actively promoting these to guests and encouraging participation.
• Performing administrative tasks as assigned, including updating reservation logs, organizing guest information, and assisting with special events or projects.

What we expect from you:

• Previous experience in a hospitality or customer service role, preferably as a hostess in a high-end restaurant environment.
• Exceptional customer service skills, with a friendly and welcoming demeanor that puts guests at ease.
• Positive attitude and ability to maintain composure in fast-paced and demanding situations.
• Strong telephone etiquette and communication skills, with the ability to convey information clearly and effectively.
• Excellent organizational skills, with a keen attention to detail and the ability to multitask and prioritize tasks efficiently.
• Outstanding people skills, with the ability to interact confidently and courteously with guests from diverse backgrounds.
• Flexibility to work evenings, weekends, and holidays as required by the demands of the restaurant industry.
• Proficiency in reservation management systems and basic computer skills.
• Minimum age requirement 21 years.

Why join Bombay?

• Celebration & Time off: a birthday day off, and paid vacation days for personal milestones (e.g., childs first school day, marriage).
• Health & Wellness: Access to the Salu Digital Healthcare Platform, monthly sports compensation with...