Technical Account Manager

Playtech Estonia OÜ

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Technical Account Manager

About Playtech

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries.

Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. Read more about who we are and what we do here: www.playtech.com&www.playtechpeople.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtechs overall commitment to responsible business practices.

Ready to level up your career?

Playtech's Service Operations unit is looking for a proactive and solution-oriented Technical Account Manager.

Your influential mission. You will...

Maintain full awareness and visibility of licensee technical support and operational activities throughout the service lifecycle
Ensure correct prioritization, overseeing the handling and efficient resolution of all licensee issues
Act as the main focal point between the licensee organization and Playtech's internal divisions in all technical aspects of service delivery
Align Playtech operational procedures with their counterparts in the licensee organization, identifying support optimization opportunities and leading service improvement programs
Gain a complete understanding and maintain an up-to-date overview of licensee services, logical setup of solutions, and 3rd party integrations
Act as a licensee knowledge centre within Playtech

Components for success. You...

Are an excellent communicator with proficiency in spoken and written English
Possess strong problem-solving skills with the ability to maintain progress in stressful work situations
Excel at juggling multiple demands and prioritizing work according to defined goals
Are well organized and self-managed and strive continuously to improve your work efficiency
Have knowledge and experience with modern IT solutions and IT Services Management.

Thrive in a culture that values...

Team collaboration and knowledge sharing - you'll have around 20 other skilled TAMs to learn from!
Variety no day is the same
Active lifestyle and flexibility
Endless possibilities for self-realization and growth. Your contribution can have a significant impact on our VIP customers and Playtech's success

HOW TO APPLY?

With your CV, please also send us a short motivational letter. You can add it in the application form in the message to the hiring manager textbox.

SERVICE OPERATIONS UNIT

The Service Operations unit aims to establish and maintain a balance between our customers' expectations and Playtech's operational capabilities, advocate service management's best practices, and continuous improvement throughout the service lifecycle. Service Operations is enabling the success of Playtech business. A Technical Account Manager (TAM) is the keeper of the availability and technical integrity of Playtech services offered to our VIP customers (licensees).

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

Selle ametikoha keskmise palga info leiad aadressilt palgad.ee.