Bombay is a curated collection of online and physical entertainment brands and upscale hospitality venues that are meticulously designed to elevate every aspect of the guest experience without a break in style, service and satisfaction. With an exclusive invite-only Bombay members' Club, a soon-to-be-opened The Burman boutique Hotel, a selection of restaurants, bars, a spa and a bakery, all in the heart of Tallinn, Bombay is dedicated to transforming the landscape of luxury VIP experiences.

Join our team at The Burman, where our diverse collection of restaurants and a bakery offer unique culinary experiences. At Écrin, guests enjoy contemporary cuisine with exquisite caviar offerings, while Shang Shi artfully redefines traditional Cantonese flavors under the guidance of a Michelin-starred chef. Koyo presents unforgettable Omakase dining experiences that reflect the changing seasons, and Maison Francois, located in Tallinn's historic Old Town, embodies Belgian-French baking traditions. 

Purpose of the role:

The Hotel Doorman is responsible for providing exceptional customer service and security for the hotel guests and staff at the entrance of the hotel. This role involves welcoming guests, ensuring the safety and security of the premises, and maintaining a professional and friendly atmosphere.

Estimated start date: January 2025

Your responsibilities will be: 

• Greeting and welcoming guests professionally and courteously when they arrive and leave. 
• Providing information about the hotel services, promotions, and events.
• Working together with the Hotel management and Surveillance team in order to ensure guest and staff safety in the Hotel premises.
• Enforcing the hotel's dress code and entry policies.
• Handling difficult situations with tact and professionalism, including denying entry to underage or visibly intoxicated individuals.
• Engaging with guests in a friendly and courteous manner. Resolving minor guest complaints or issues, and escalating more serious concerns to the appropriate manager.
• Coordinating with security and other staff to manage the flow of guests.
• Responding promptly and appropriately to emergencies, including medical incidents, fire alarms, and evacuations.

What we expect from you? 

• Working experience in the security field is not required but is an advantage. Previous experience in customer service or a similar role is preferred.
• Basic knowledge of security procedures and protocols.
• Basic computer skills, and accuracy while performing administrative duties.
• Strong communication and interpersonal skills.
• Conversational-level English & Estonian are essential. Any other language is a plus. 
• Ability to stand for extended periods and work in a fast-paced environment.
• Flexibility when it comes to shift/working hours.
• Driver's license. 

Why join Bombay?

• Celebration & Time off: a birthday day off, and paid vacation days for personal milestones (e.g., childs first school day, marriage).
• Health & Wellness: Access to the Salu Digital Healthcare Platform, monthly sports compensation with Stebby.
• Sick Leave: Paid sick leave from the 2nd day.
• Work Essentials: Shoe compensation and work outfits provided by the company.
• Training & Onboarding: Extensive training tailored to our products, services, values, and standards to ensure your success at the company.
• Learning & Development: A generous learning and development package.
• Investment Opportunities: Option to invest in the Groups venture fund, Yolo Investments.
• Working Environment: A comfortable workspace in the city center with plenty of fruits, snacks, and drinks.
• Networking Opportunities: Plenty of events and networking opportunities with colleagues.

Here at Bombay, we redefine entertainment, pushing boundaries to create a unique experience. Your future at Bombay is destined to be as exceptional as the world-class offerings on which we pride ourselves.