- Detailid
- Esmane info
- Ettevõte
What will help you to succeed in the role?
- Background in IT, a minimum one year of relevant experience working in IT
- Interpersonal skills such as communication, active listening, and user care
- Ability to follow complex detailed instructions
- Analytical skills to work with logs and good attention to details
- Willingness to work in night shifts
- You are proactive person and have a high self-drive, able to multi-task and adapt changes quickly
What will be your tasks?
- Process incidents/requests initiated by customers and system monitoring, log and respond to all contacts from customers including emails and phone calls
- Categorize and prioritize incidents/requests
- Provide an initial analysis and troubleshooting to resolve incidents/requests
- Escalate incidents/requests to the next level support as appropriate
- Follow up on incidents/requests and ensure proper documentation for all incidents/requests
- Coordinate with the next level support to resolve incidents/requests
- Communicate with customers to ensure customer satisfaction: keeping them informed of incident/request progress, notifying them of planned changes and agreed outages
- Handling User Access Management requests
What do we offer?
- Inspiring atmosphere flooded with humor, excellent coffee, and awesome people
- A modern well-designed working environment in the center of Tallinn, with team events, etc
- Competitive salary together with a benefits package
Asukoht
- Tallinn, Harjumaa, Eesti
Tööaeg
- Täistööaeg
Keeled
- Inglise
AFS IT Services Estonia OÜ
Smartness of a small company, reliability of a big one!
AFS IT Services Estonia or IT Development and Innovation Center is part of Arvato Financial Solutions that is synonymous with professional financial outsourcing services centering on cash flow in all phases of the customer lifecycle. The portfolio covers a complete range of stand-alone solutions – from fraud prevention and risk management to invoicing and debtor management, the sale of receivables and debt collection, as well as fully integrated end-to-end order-to-cash solutions.
The purpose of the IT Development and Innovation Center is to drive growth and innovation in IT for Arvato Financial Solutions and as such it will require a high caliber of experience and entrepreneurial problem solving IT resources.
The “Owned and managed” IT Development and Innovation Center to support growth across the organization by delivering high quality IT Services.
The organization is a valued partner for other Arvato IT departments and over time will become the go-to IT organization for new developments projects that cannot be supported by current IT resources.
There is a strong growth agenda within the organization which has resulted in a significant delta IT resources and demand for IT services to support growth.